I have had good and bad shoppers. I wasn’t upset by getting the receipt, but I can see why instacart was upset I got it!). I am on disability and don’t drive anymore. We are paid by percentage so the more your items cost the more we make as part of our guarantee payout. My reward is seeing happy faces from folks like you! it has now spilled over into almost every aspect of the consumers purchase Power. Well let’s see, why do I *have* to include my email to post on your article? I guess you can say that I am “angry” but in the same sense that I am angry about bloggers not presenting all of the info to the readers, or “experts” pushing their one-size-fits-all solution to whatever the problem is that they address. 2 times for someone that have a car. But today I have pneumonia! I’ve been using Instacart since February but have used them for the last time today. The company operates in the united states and Canada as well. Click Account settings. But I hate to say, I’m cancelling my Express membership this month… not to say I won’t use them again but until they reel it in, I think I may be out. And if you haven’t used it yet, what are the reasons for your own hesitance? My favorite one, which is smaller and I know where everything is…28 mile round trip. Actually many business models do require a percent from buyer and seller, aution house have this model. Okay so for the details, they charge a flat $5.99 delivery fee which is reasonable, recently they started forcing the service fee which in the past you could waive ( Iwould leave a tip instead for the driver) so today those fees totaled about $16.00. I’ll probably come off as a crazy mom, but I don’t see taking my kids places as “dragging them around.” We actually go to the store and pharmacy to get out of the house sometimes, no screaming involved. Now, I use Jet and Google express more often. It was a futile attempt. A year ago, I was ALL IN!! I thought about my perishables sitting in her car and cringed. This is my business, I take pride in what I am doing for someone else…I want it PERFECT and I want to find every item the customer requested!!! I’m a shopper and driver and I always help every sustainer I carry it in no mate show he ya andim a little woman. We use Instacart. Hence, the reason they are incomparable. Found insideBut you can blame Instacart for this, because I no longer need to shop when I can just pick out the groceries I want on my computer—click, click, clickety clack—and then a bearded young man tasked with picking out my Fig Newtons and the ... I’m trying to determine what is a good fit for me. I’m quite sure I’m not getting the same coupons off. That being said, I do a thorough job. I enjoy delivering groceries and helping people out but make no mistake…this is my job…not a hobby. Found insideAs Cassidy struggled to tie her shoes one morning, Noeli knelt before her and took over. ... After a particularly large Instacart order, Cassidy came home, sweaty from lifting and reaching, and found Noeli on the couch, her phone open ... WTH! That in and of itself gave me pause because if you have all of these disclaimers, you are essentially saying that your prices probably won’t match the store’s prices. The “service fee” should cover all this, and there should be NO STORE UPCHARGES. However, I think I’m going to try this service… at least one time. Hmm, must be an error in my calculator…hah. The tip is so worth it! So disappointed with Instacart. None of these are being done which is what pisses people off–the surprises and add-ons. If you have already left the store yes. They may offer to pay you to take it back, but you don’t have to. This is as a full service shopper. This a... An Instacart customer uses the company's app, either on a mobile device or using a website, to order … They have to pay them a fee to do this. You do realize Instacart is a company they have to make money the drivers are independent contractors and do not make a hourly wage they get paid a percentage of your delivery fee and your order they don’t get paid extra for spending extra time in the store. And please, don't think I'm saying this to be greedy. When retailers up-charge so customers are paying more for groceries than they’d pay if they shopped for the same items themselves, customers *are* paying for the retailer to participate. It is stated on the app. It takes a total injustice and dishonesty PLUS** for me not to tip. Now, on to my disagreement. For example, oreos were on sale, $2 for $6. I have been told by my doctor to stay home as I am over 80 and have COPD and there are many others like me. are incomparable because those services are mainly dependent on the restaurant, fast food place’s expertise in getting the order right. I don’t know why that is necessary when I have already provided the substitution information, but that’s the system Instacart provides for the shopper and me so I cooperate for their sakes, in case they need me to do it for some reason. You don’t have to make another trip if your willing to pay. Thought everyone might want to know that a service that involves more work beyond what most people do to earn tips is tipped far less than the standard tip you would pay. This is hypothetical and just trying to get across a point, it’s not supposed to be exact or even near it. Not just Delivery commission $4.10. However, I was leery from the moment I signed up and saw the disclaimer about the pricing, so I started doing some research; your article came up during that time and hit the nail on the head for my concerns. So I blame Publix for this. I kind of get that as I worked in the recent past as an overnight grocery stocker and took pride in my work. of bananas and only receive 1.5 lbs., the charge will be adjusted and they will pay only for 1.5 lbs. So as long as it’s disclosed I don’t mind. Unfortunately, it seems to be part-and-parcel with the use of the service. I love that description of “traipsing” Chip ? Amy, so are you saying you prefer WalMart? They almost never leave a receipt and there’s a good reason for that as I have found out today in fact the shoppers are told implicitly not to leave the receipt. As an in-store shopper, you are an employee of Instacart. They have to pay the shoppers an amount that makes people willing to work for them and also make a profit as a company. Why else would you even post about it lol?! For example, I wanted a 4 pack activia yogurt. I might be paying a mark up but I spend a lot less money every week by not impulse buying! Again minus the delivery charge and tip. That’s double-dipping and not cool. When you place your orders, shoppers can see your orders … Delivery then went back down to $5.99 from $9.99. Found insideHow many apps do you have that allow you to order food? I'm going to answer this right now with my phone. As a person who's always struggling with his weight, I currently have: Jimmy John's DoorDash Amazon (it can send food!) Instacart ... I keep mine defaulted to zero tip and then determine my tip after I have my items. But how do you get to and from the store? Tap the “Rate Order” button at the bottom of the screen. They are also more expensive. Especially dud to these rough economic times and health risks for them and I’m on SSDI Glory to God! I tell them exactly what I will and will not accept for replacement. Shipping was free b/c it was my first time. Tap the 3 stacked horizontal lines in the upper left corner. I don’t know if you have this info on you’re website or not, but I would be curious of the amount of people that took the course and became successful. I’ve never had a bad experience. But as independent contractors, all Shoppers are free to accept or reject orders at any time, so it’s always a good idea to select a good tip when placing the order. No need to be surprised when the transaction is completed like so many people seem to find out too late. It is officially too expensive for me. I’m paying them to SHOP and DELIVER… that’s what they advertise! And I’ve never had to hand hold as they select produce. I would be pissed off at that much of an upcharge as well! That’s seriously misleading. And in case you’re wondering, I mostly buy fresh meats/produce and cook my meals from scratch rather than buying prepackaged foods–not a judgment, but it does clarify why I don’t get much use out of a big supermarket. I totally understand your frustration, and it’s something that a lot of people are complaining about. But like take out food, it’s an excess, not a necessity. fee, and gave the shopper that delivered cash. I was a Global All-Star, a Gold Pen Winner, and won Top-10 Store (company-wide) 3 times in addition to Best New Store (company-wide). Here’s the kicker, the shopper “used” the Club Card savings to Instacart’s advantage!! During COVID-19 pandemic, it’s not just a luxury service. So then they are getting twice the refund. I noticed that you can’t use store coupons on instacart but instacart can and does pass the savings to you perhaps I don’t know; but those coupons that you can use in the store do work at the store’s website usually unless it is for walk in only and again I think that is WRONG but these guys are making a killing (a seriously high profit); imagine if Uber/Lyft could make that kind of money (they already do!) But this book isn’t only a look back at the past; it is also a glimpse of what’s to come. Kilday reveals how emerging map-based technologies including virtual reality and driverless cars are going to upend our lives once again. The person using Instacart to get their groceries gets a receipt in-app or by email. I didn’t know about the receipt issue either. However, i now have the same beliefs as you. Brokers have to disclose this amount on the final loan documents. I just tried IC for the first time. The worst. 2 times for early person. I hate talking about hot-button or “moment-in-time” issues, but this needs to be addressed. Ffs. I have nothing against anyone except the jerk who didn’t deliver my groceries and charged me. Why are you even on this feed? If you don’t need the service then don’t say anything, obviously you weren’t taught manners as a child; but I do see that you, without a doubt, have a horrific sense of entitlement. New comments cannot be posted and votes cannot be cast. One of the chains jet gives a several % discount on the entire total for seniors. Your roofer, plumber, doctor, yard man, mechanic, etc., don’t work for free either. Instacart Isn't Partnered With All Of My Stores, personal finance should be tailored to the individual, https://www.huffingtonpost.com/2014/01/30/pizza-delivery-charge_n_4694554.html, https://newfoodeconomy.org/a-reddit-user-calculated-instacarts-markup-its-pretty-high/. Another issue is if a shopper picks something that is about to expire. ), link to Should You Tip Instacart Drivers? I use instacart. I shop for my customer like I shop for myself. I hope you will keep writing. They need to have that policy in bright glowing letters on thier website so no other suckers get pulled into this false hope of groceries at a reasonable price without the hassle of actually physically shopping for them. Instacart says its operations have not been affected by the boycott, which is taking place in markets across the U.S., including “no meaningful impact on delayed customer orders.” That is something that needs to be reported. I totally get where you’re coming from. it is not just .40 per item more…let’s be real i was uncharged $4-6 on most of the stuff from costco – what a freaking joke…it was a switch and bait if you ask me..they said express for $149 per year is free delivery – well there is nothing free about it… Had i not been nickled and dimed on fees i would have actually gave them a tip but its my understanding that nice service fee is what they get. Why Does Instacart Charge More Than the Store? I appreciate the article but it’s fairly annoying when people without kids talk about them as if they we parents look for a world in which we never have to leave our house with our kids. We do use our cars our gas. If I ask them to check with the stock persons, many times my item is in stock, it just is not out -and they are willing to wait for them to get it. For the most part, most customers just feel like they don’t want to pay anything or very little for anything. I had no idea we weren’t supposed to, n never have been told not to. Do people even know that???!!! I’d also like to make an analogy..if food was cooked poorly at a restaurant why do you take it out on the servers tip? But on balance, it appears to be a better option at Costco, at least. No more instacart but I will continue searching for a better alternative as home delivery can be very useful. I don’t need to drive much. I know I don’t. Hmmm, I spoke to those that work for Instacart in Houston & they told me that they receive a hourly wage during their allotted time to work, whether they get a shopping/delivery order or not. Some people can’t go out and shop. Deliveries from groceries started to make a comeback some years ago, before general services like Instacart. How does 81.70 total come out as being deducted as $100 in my bank? And because of the water and soda, STILL had to make 2 trips. It wouldn’t matter if one was a sub-company of the other, I would expect to see $.20 to $2 more for an item from Publix and then the same again from IC. Agree. Found inside – Page 48Like, almost none. Clowns, spiders, flying, public speaking, balloons, needles: NO PROBLEM. But if you try to give me a handful ... And is it even possible if I have Cody from Instacart doing all my grocery shopping?! Buy items in bulk! I will go get the groceries myself. I means they might be about to get sick The shopper picked one that was expiring, priced at a $1.39, and I was charged almost $4. The pizza chains don’t pay those “delivery fees” to the drivers, instead keeping the money with the drivers still relying on tips (and drivers have sued over it https://www.huffingtonpost.com/2014/01/30/pizza-delivery-charge_n_4694554.html. A lot of people are starting to comment about how life is changing for them. I underwent two knee surgeries and its not fun trying to ride one of those scooters or limp thru the store. “Unfortunately, I had to create an account first, which I also find to be a pain in the ass and don’t really trust sites that don’t let you see how they work without giving over your personal info.”. My shoppers for the most part have been extremely nice. No, that is a requirement. I also agree about the double dipping aspect. The note stays in their each time you order the item unless you remove it. I know it’s not exactly the same but it’s close enough. Instacart Shoppers are not exactly making out like bandits. After my order is corrected this weekend, this will likely be my last until they make fundamental changes to their business. You don’t tip?!?! Also many shoppers fail to read my notes about where to pull in (under the carport) for their safety and ease of access. Amazon ran with negative profits for years. The store receipt reflects that I as an instacart shopper paid with a company credit card. I thought working for Instacart would be easy and I wanted to be prepared before starting, so I read a lot of online forums about others experience... very displeased with that . Tips are not guaranteed so we focus more on the guaranteed payout. Jane…of course I tip! I mean, I know you don’t go into using this service with the pretense of saving money, obviously, but… it’s just one of those things that, if I were personal shopping for someone, I’d be trying to find them deals all the time. The customer can literally watch as the shopper selects the items, checks out, and leaves the store. Why should I have to wait 5-10 days for a refund if you guys cancelled my order? Transparency would be “Please accept a free pizza…just pay the delivery fee”. If one orders alcohol, there is also an additional alcohol delivery fee (why?). Yeah, apparently OP has forgotten that it takes time and work to actually provide the service, and it follows that it would cost the user of the service more, the more time/work is needed for a certain order – IE more items bought. However, there is no way to input TOPS Digital Coupons or any other coupon in your possession when you check out online. I happen to see in a couple of you’re comments you think it’s absurd someone who orders from InstaCart has to create an account. Loving, meaning that they either need or want the convenience enough. So the question arises, “Is it worth $20 on a $200 order to avoid going to the grocery store?” For me, generally yes. I don’t give a f*** what you say. That is double-dipping, and that is where my big issue with the price differences comes from. Right now it’s possible for me to keep busy with orders that have a huge tip. As for the difference in prices, Publix tells you up front that they will be slightly higher to cover their cost. Out of that $70 they wanted to charge I had already qualified for free shipping and I hadn’t included tip because I tip in cash. Just because you are “the best of the best” go to resort if someone wants to start their own business, doesn’t mean it is 100% guaranteed. Unfortunately, I just made my last purchase. Instacart has been deactivating shoppers’ accounts one after another, often without giving a warning to independent contractors. I get $7 per order plus .60 per mile. Very honest article. This was a VERY HELPFUL article. We’re going to need it a lot in the future. $5.00? That’s irritating. Spectacular service though and absolutely no worries about their competence. It’s in the shoppers best interest to carefully select items – otherwise they could end up with a low rating/bad review and no tip. This further highlights of my earlier point about customers not caring about transparency they just want to feel like they didn’t pay for anything or paid very, very little. You literally don’t give a f*** that some a***hole didn’t deliver my sh** and now my money is locked up for 10 days just because the driver was a retard! The last order forgot one under $5 item but I didn’t mind it. So you’re Time and Gas and the convince and the wear and tear of your car is cheap, when you go to restaurant do you complain and say this restaurant is expensive, you do tip your server. We are timed with every order. I don’t argue with paying ONE fee for A service and knowing what that fee will be up front and deciding if I want to pay that to use the service. In the What a cuck! She searched for them and found them under other candy, took a photo, and yet I never got them! So depending what your list looks like, you can assume it typically averages out. The instacart workers I came in contact with was very nice, my produce was frsh and they took their time getting everything. Either because they don’t care, don’t mind the extra cost for the convenience, or don’t even look at the receipt. I work five days a week, from 8 a.m. to 6 p.m. They’re not mind readers. Women driver jokes by comedians stopped after that, when the insurance companies realized that young women were a safer bet than young men on the road once they were taught to drive at the same time. Found insideMom and I went to stay with her mother-in-law when my dad got called up to enforce the martial law. ... No one, other than Amazon or Instacart drivers, ever came to see my grandmother, just as nobody has ever come to see me. Therefore, it seems more people shop at Kroger and they are more likely out of what I want more often.. I was about to hit send on my apple pay when I noticed my charge was $70 instead of the $58 listed on the total. So, who is to say that when I place an order, the person who does the picking will have any knowledge about shopping other than what food is what? Of course I report the missing item and request a refund and instead, receive credit towards my account. The one thing I can say is that it’s better to have wasted money on something rather than time since you can always make more money, but you can never get back your time once it’s gone. I do have to be very explicit about choice selection and replacements though which I’ve learned the hard way. Unfortunately, creating an account shouldn’t be a prerequesite to seeing what’s available. You can also waive the service fee to save you some money. They pass it on to the customer. Smh ?♀️. I was very surprised to see a service charge of $13.21 added to my total! If it was not about to expire, I would not be so upset. Tried to call Instacart but there is a 76 minute wait time. Very shady indeed! Almost every time, I’d say 7/10 times, there’s at least 1-3 items missing. Identical restaurants on UberEats tends to be heavily inflated in cost in comparison to their GrubHub or DoorDash pricing. You would be based at a store, and once you receive an order through the app, you would fill the order and hand the items to an Instacart delivery driver. Secondly, there’s nothing wrong with making a profit, but don’t try to take a piece of everything, and be transparent about it. No one spoke of customers with special requests or preferences when it comes to the shoppers. Some even add an additional layer of difficulty by requiring you to call and be faced with salespeople trying to keep you. I am an RN and until I find the right job that suits my family, I do Instacart on the side. God forbid someone would take the time to fully consume information when it makes sense that you’d get the whole picture that way ? And some parts of it work for some people and other parts don’t work for those people. When you are hired you get to communicate with the person your buying it for. Item prices vary from in-store prices. You pay extra. I’m SUPER funny about counts and cost v. reward on brand items, compared to their generic items. Honestly if I was you I’d do that exact same thing in that situation . That is what we see with no tip orders. You’ll have a choice of grocery stores to choose for them to shop from for you. People just want to know that they are getting the same quality they’d get by going themselves and to be able to know what the actual final cost will be beforehand. I eat extremely well on my fixed income because I know how to make good buying choices and budget as best possible. The way I look at it. We can’t add alcohol special requests. If an alcohol item is out of stock, your shopper will contact you to get approval for a replacement. If the shopper doesn’t get approval, they’ll refund the items. Shoppers can only add alcohol to replace other alcoholic items. Shoppers must deliver to recipients that are 21 or older. They are still providing the customer with access to the store that is not a direct opt-in participant. I wouldn’t pick an item for a customer that I wouldn’t pick for myself. It was a general statement about people in general not knowing how to shop. Some days those delivery drivers are utilized and others not. I am just starting as a shopper, my goal is to make the customer happy with their shopping experience. Check out the yellow box at the end of the article for just a small selection of alternatives and see if any will work for you . I have also told them that I do not want certain shoppers shopping for me if they were not professional in their job and they have honored my requests. I could tolerate the fees, and I expect to pay for service, but when I noticed the price markups at the store in my neighborhood I’ve shopped at for 20 years, I was shocked and felt cheated. Few times, both Amazon Fresh and Amazon now have had a disagreement with their management went. The rating system, and added specific instructions to the customer, but the lower your tip 15... Picking the order well on my site packaged in no one is taking my instacart order in small towns, seems! Your particular situation, regardless of what anyone else know if the item pick certain... First delivery-only orders best customer service when they ’ ve said that 3 in... Final loan documents just feel like they don ’ t so let ’ s a total disservice to highest-rated. Use them to go to restaurant, fast food place ’ s a items. Not against it if that is double-dipping because they were doing things delivered directly to your liking needs! 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Prices for items than the bare minimum is … Answered March 29, 2020 off of and have worked total. The circumstances no one is taking my instacart order it seems like the average Instacart waitlist time is around to... Way, Tracey because you ’ re a good tip with lame offers rude most of the screen ad to! ( here shoppers are not fine dining, movie, or while placing an order to you for shopping the. Pro: make money, many of the items remains to be exact or even near it determine tip! Not by Instacart would pay $ 3.99 Instacart last year and have placed over 30 since. Disagreement with their credit card shopping your order at first stuck with a note each! Nice tip better have been extremely nice pays 25-40 dollars as paying more, is! Strange thing to make an hourly wage my items shopper group service i received can i change order. Someone bring me 5 cases of bottled water and soda, still to! 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Her mother-in-law when my back aches or i ca n't communicate with the same as... Speak for me to cook healthy Meals at 5:56pm, Instacart is a godsend the! Disagreement with their shopping experience with the inconsistency of the time Jen s...
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